Reduce Amazon Connect costs with these tips
Omnichannel cloud contact center
Amazon Connect cost saving tips
Optimize your Amazon Connect costs with these tips
Monitor AWS Usage
Use the AWS Cost Explorer service regularly to check your Amazon Connect usage and costs. This shows optimization opportunities like unused instances, queues or skills to delete and thereby save costs.
Batch Call Processing
Configuring Amazon Connect to process calls in batches via call queues can be more cost effective than processing calls individually.
Use Features Wisely
Use Amazon Connect features like contact flows, Lex bots and Lambda functions only when necessary as these advanced features incur additional charges compared to basic call routing.
Service information & pricing
About Amazon Connect
- About Amazon Connect
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Amazon Connect offers versatile communication tools for managing customer interactions across channels. It administers a global telephony network, including in-app, web, and video calls. Audio quality, workflow design, chatbots, and omnichannel routing enhance call productivity. It features web/mobile chat, SMS, predictive dialer, task management, and caller authentication for optimized service. It also includes an agent workspace and guides to promote agent productivity.
- Amazon Connect pricing
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AWS offers a pricing calculator allowing users to estimate monthly costs of different products/configurations. Users can input parameters like the number of instances, storage, and data transfer to calculate total cost. The calculator provides a detailed breakdown of pricing for each service and component.