Reduce your Amazon Connect
costs with these tips

These proven tips can save you up to 30% on AWS costs!

* Savings are averaged out across customers & services

Amazon Connect cost saving tips Optimize your Amazon Connect costs with these tips


Monitor AWS Usage

Use the AWS Cost Explorer service regularly to check your Amazon Connect usage and costs. This shows optimization opportunities like unused instances, queues or skills to delete and thereby save costs.


Batch Call Processing

Configuring Amazon Connect to process calls in batches via call queues can be more cost effective than processing calls individually.


Use Features Wisely

Use Amazon Connect features like contact flows, Lex bots and Lambda functions only when necessary as these advanced features incur additional charges compared to basic call routing.

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“We found that our AWS costs were spiraling out of control. Following ElasticScale their advice we were able to save 60% on costs without compromising performance!”

John Schrijvers
John Schrijvers
CEO of Dataswitcher

Other AWS cost saving tips We also have tips for the following AWS services

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About Amazon Connect Service information & pricing

About Amazon Connect

Amazon Connect offers versatile communication tools for managing customer interactions across channels. It administers a global telephony network, including in-app, web, and video calls. Audio quality, workflow design, chatbots, and omnichannel routing enhance call productivity. It features web/mobile chat, SMS, predictive dialer, task management, and caller authentication for optimized service. It also includes an agent workspace and guides to promote agent productivity.

↗ More information on AWS website

Amazon Connect pricing

AWS offers a pricing calculator allowing users to estimate monthly costs of different products/configurations. Users can input parameters like the number of instances, storage, and data transfer to calculate total cost. The calculator provides a detailed breakdown of pricing for each service and component.

↗ More information on AWS website

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