General terms and conditions
On all our services offers and software the NLDigital terms are applicable. You can download these terms here.
Privacy Policy
Introduction
As soon as you visit our website elasticscale.com or contact us, we receive information about you. In this privacy statement we explain what we do with that information. We always handle your information with care and store it securely. ElasticScale BV is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information through our website, ES Foundation platform, ES Portal, and related services.
We may amend this privacy statement if necessary. We recommend that you regularly review this privacy statement so that you are aware of these changes. By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Who We Are
ElasticScale BV is responsible for the website elasticscale.com and therefore the responsible organisation for the use of your personal data as described in this privacy statement.
Company Details:
- Name: ElasticScale BV
- Address: Jelmersmeer 9, 8448RR Heerenveen, Netherlands
- Chamber of Commerce: 72064889
- Email: [email protected]
- Website: https://elasticscale.com
When Does This Policy Apply
This privacy statement applies to all personal data that we process and to all domains related to us. This concerns the personal data of everyone who has ever had contact with us or visited our website, including:
- Website visitors
- Customers and prospects
- Business contacts and partners
- ES Foundation and ES Portal users
- AWS infrastructure service clients
Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address, email address, company information, or surfing behavior.
Information We Collect
Information You Provide Directly
- Contact Information: Name, email address, phone number, company name, and job title
- Account Information: Username, password, and profile information when you create an account
- Communication Data: Messages, feedback, and other communications you send to us
- Service Usage Data: Information about how you use ES Foundation and ES Portal
- Payment Information: Billing details and payment information (processed securely through third-party payment processors)
Information We Collect Automatically
- Technical Information: IP address, browser type, operating system, device information, and access times
- Usage Analytics: Pages visited, features used, time spent on our Services, and user interaction patterns
- Infrastructure Data: AWS account configurations, resource usage, and performance metrics (only when you use our Services)
- Log Data: Server logs, error reports, and system activity logs
Information from Third Parties
- AWS Integration Data: When you connect your AWS account to our Services, we collect infrastructure configuration and usage data
- Business Information: Publicly available company information
- Partner Data: Information received from authorized business partners
How We Use Your Information
We only use your personal data for purposes for which we are allowed to use it:
Service Provision
- Provide, maintain, and improve our ES Foundation platform and related services
- Monitor and optimize your AWS infrastructure
- Generate cost optimization recommendations and reports
- Provide technical support and customer service
- Process payments and manage billing
- Give you the best service as a customer
Communication
- Respond to your inquiries and provide customer support
- Send service-related notifications and updates
- Share technical insights, best practices, and platform updates
- Conduct satisfaction surveys and gather feedback
Business Operations
- Analyze usage patterns to improve our Services
- Develop new features and capabilities
- Ensure security and prevent fraud
- Comply with legal obligations and regulatory requirements
Marketing (with your consent)
- Send promotional communications about our services
- Provide information about AWS optimization opportunities
- Share relevant industry insights and whitepapers
How We Get Your Data
We receive the data directly from you as soon as you:
- Visit our website
- Fill in data on our website or contact forms
- Create an account for our services
- Use ES Foundation or ES Portal
- Contact us via email, phone, or other means
- Connect your AWS account to our services
- Attend our events or webinars
Information Sharing
We only process your personal data ourselves. We don't share your personal data with others, except in limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our Services, including:
- Cloud hosting providers (AWS)
- Payment processors
- Customer support tools
- Analytics providers (with your consent)
Legal Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to:
- Comply with applicable laws or regulations
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users
With Your Consent
We may share your information with third parties when you provide explicit consent.
Data Storage and Security
Where We Store Your Data
We process your data within the European Economic Area. This means that we also store your data within the EEA. We ensure that your data remains protected under EU privacy laws.
How Safe Is Your Data
We have done a lot to protect your data as well as possible, both organisationally and technically. Our security measures include:
- Encryption: Data encryption in transit and at rest
- Access Controls: Role-based access controls and multi-factor authentication
- Infrastructure Security: AWS-grade security infrastructure
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Your data is only used by people who have received permission from us
We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. Your data is therefore safe with us.
Data Retention
We keep your personal data for as long as we are required to do so by law and for as long as necessary for the purpose for which we use your data. Specific retention periods include:
- Customer Data: As long as you are a customer with us, we store your data according to the statutory retention period of seven years
- Communication Records: Retained for 3 years for customer service purposes
- Technical Logs: Retained for 12 months for security and performance monitoring
- Infrastructure Data: Retained for the duration of service engagement plus 1 year
- Statistical Data: After the retention period, we only keep anonymized data for statistical purposes
If you want to know more about how long we store specific data about you, please contact us.
Cookies and Tracking Technologies
You can indicate yourself what data we may use from you. If you have given us permission to personalize your profile based on your surfing and search behaviour, we can set up our website specifically for you so that its use becomes easier and more personal. We do this using cookies. A cookie is a small text file that is placed on your hardware when you visit our website.
Types of Cookies We Use
- Functional Cookies: Like session and login cookies to collect session and login information
- Analytics Cookies: Help us understand how visitors interact with our website to improve functionality (with your consent)
- Marketing Cookies: Used for personalized recommendations and marketing (with your consent)
You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit functionality of our Services.
Your Rights
Because we use your personal data, you have various rights. We have listed these rights for you below:
Right to Information
We must explain to you in an understandable and clear manner what we do with your data and what control you have over it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle your data.
Right to Access
You may always ask us to view the data we hold about you.
Right to Correction
You may ask us to have your data corrected if it is incorrect or incomplete.
Right to Object
You may object to the processing of your data if you do not agree with the way we handle your personal data. This right applies to the data we use for direct marketing. You can indicate to us that you no longer wish to receive emails from us.
Right to Data Portability
If you are a customer of ours or if you have given permission for the use of your data, you may ask us to send you the digital data we have about you. This way you can transfer that data to another organisation if you wish.
Right to Restriction
You may ask to limit the use of your data. This means that in certain cases we may only store your data but not use it.
Right to be Forgotten
You may ask us to delete all data we have about you. We will then delete all data that can be traced back to you. In some cases we cannot or may not yet delete your data. For example, we have to keep some data for 7 years for the tax authorities.
Right to Submit a Complaint
You may submit a complaint about the way in which we handle your data. If you have a complaint, we will be happy to resolve it for you. You may also submit your complaint to the Dutch Data Protection Authority. If necessary, you can also go to court. In that case, the court in the place of business of ElasticScale BV will handle your complaint.
Minors
We do not target minors with our website or as an organisation. This means that if you are under the age of 18, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website, we assume that you have received this permission before your visit.
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website. The updated policy will be effective on the date specified in the "Last Updated" field.
Contact Information
How Do I Submit a Request or Complaint?
You can submit your request or complaint to us by sending a mail to [email protected]. We process every request or complaint within 30 days. If you submit multiple applications or complaints or if you submit a complex request or complaint, this may take more time. In that case, we will contact you within 60 days at the latest.
We may ask you to identify yourself. In that case, we will ask you to submit certain information to ensure that you are the correct person whose personal data is involved.
Contact Details
If you have a question about our privacy policy, please feel free to contact us:
ElasticScale BV
Email: [email protected]
Address: Jelmersmeer 9, 8448RR Heerenveen, Netherlands
Chamber of Commerce: 72064889
For data protection matters specifically, you may also contact us at: [email protected]
Legal Framework
Our privacy statement must meet several conditions. These conditions can be found in particular in the Dutch General Data Protection Regulation (GDPR). In addition, the general rules that apply under Dutch law apply to our privacy statement.
This Privacy Policy is governed by Dutch law and complies with applicable privacy regulations, including the EU General Data Protection Regulation (GDPR).
Affiliate program terms
Welcome to our ElasticScale’s Affiliate Program!
These Terms of Service (the “Agreement”) govern your participation in our affiliate program (the “Program”) and establish the terms and conditions of the Program. By participating in the Program, you agree to abide by these terms.
Self-referrals are not allowed
You are not permitted to sign up for ElasticScale through your own affiliate link. If we detect any self-referrals, your account will be permanently banned and any commission earned will be forfeited.
Abuse or attempting to mislead
We do not tolerate attempts to abuse our affiliate system. Any attempt to mislead, manipulate or defraud us or potential customers will result in your account being permanently banned. This includes posting fake discounts to coupon-sharing websites or engaging in any other activity that violates our policies.
No search engine ads, Facebook ads, or other ads that compete with our own marketing
You are not allowed to run any search engine ads (especially on branded terms or domain names), Facebook ads, or other ads that would compete with our own marketing and potentially cause confusion for customers. We reserve the right to terminate your account if we detect any such activity.
No pretending to be acting on behalf of us (i.e. as an employee)
You are not allowed to impersonate us or pretend to be acting on our behalf. This includes posing as an employee or representative of our company.
Changes to the Terms of Service
We reserve the right to change the Terms of Service for our affiliate program at any time. We will provide notice of any changes to the Terms of Service on our website, and it is your responsibility to review the changes and comply with the updated terms.
By participating in our affiliate program, you agree to comply with these terms and conditions. We reserve the right to terminate your participation in the Program at any time and for any reason if you violate these terms. If you have any questions about these terms or our affiliate program, please contact us at [email protected].
Image search
You also agree to not use our images mentioned in this bing search for elasticscale before notifying us for a permission request.