OpsGenie is Stopping—But Should You Have Used It at All?
Atlassian Does It Again: The Death of OpsGenie
If you’ve been paying attention to Atlassian’s track record, you already saw this coming. They acquire a product, milk it for as long as possible, and then either shut it down or roll it into a bloated, half-baked alternative. OpsGenie is no exception. As of June 4, 2025, Atlassian will stop selling OpsGenie, and the full shutdown will happen in April 2027. In the meantime, they want you to migrate to Jira Service Management (JSM)—because nothing screams "reliable incident management" like forcing your DevOps workflow into an enterprise IT ticketing system.
But let’s be honest: if you were using OpsGenie, you were already making a mistake.
Atlassian’s Long History of Product Killings
Atlassian has a history of pulling the plug on tools that teams rely on. If you’ve been in the industry for a while, you’ve seen them:
- Stride & HipChat – Acquired, milked, and then dumped in favor of Slack.
- Server Versions of Jira & Confluence – Discontinued, pushing users toward costly cloud offerings.
- Statuspage's Free Tier – Gone, because why provide value when you can force customers onto a paid plan?
With OpsGenie, it’s the same cycle: a useful tool acquired, neglected, and then forcefully merged into Jira Service Management, where it will likely become a second-class feature. If you trust Atlassian with your critical on-call infrastructure, you’re just waiting for them to kill it (or price-gouge you into oblivion).
The OpsGenie Alternatives That Won’t Screw You Over
So, where should you move your on-call management now? Fortunately, the incident management space is competitive, and better solutions exist—ones that won’t lock you into an ecosystem that could vanish in a year. At ElasticScale we use Incident.io
1. PagerDuty – The industry standard for on-call alerting. Unlike OpsGenie, it's not tied to a bloated ITSM platform, and it’s battle-tested in real-world incidents.
2. Grafana OnCall – If you’re already using Grafana for observability, Grafana OnCall is a natural fit. It integrates well with Prometheus, Loki, and other open-source monitoring tools.
3. BetterStack – A modern alternative that bundles incident management with log monitoring, giving you visibility and alerting in a single package.
4. FireHydrant – A tool designed around incident response workflows, ensuring teams can handle major outages effectively, instead of just blasting engineers with notifications.
5. GoAlert – Open-source and self-hosted, if you want complete control over your on-call system. Just make sure you don’t host it in the same infrastructure you’re monitoring!
What Should You Do Now?
The worst thing you can do is migrate blindly to Jira Service Management just because Atlassian says so. JSM is a completely different beast, designed for IT helpdesk workflows rather than real-time incident response. If you move there, expect friction, lost features, and massive reconfiguration work.
Instead, take this opportunity to break free from Atlassian’s ecosystem entirely. Choose a platform that actually focuses on keeping your systems running, not one that treats incident response as an afterthought.
Atlassian will keep doing this—OpsGenie is just the latest casualty. The sooner you switch to a reliable alternative, the better off your team will be.
Atlassian OpsGenie alternatives are plenty
